Data Protection Policy

A) INTRODUCTION

We may have to collect and use information about people with whom we work. This personal information must be handled and dealt with properly, however it is collected, recorded and used, and whether it be on paper, in computer records or recorded by any other means.

We regard the lawful and correct treatment of personal information as very important to our successful operation and to maintaining confidence between us and those with whom we carry out business. We will ensure that we treat personal information lawfully and correctly.

To this end, we fully endorse and adhere to the principles of the General Data Protection Regulation (GDPR). This policy applies to the processing of personal data in manual and electronic records kept by us in connection with our human resources function as described below. It also covers our response to any data breach and other rights under the GDPR.

This policy applies to the personal data of job applicants, existing and former employees, apprentices, volunteers, placement students, workers and self-employed contractors. These are referred to in this policy as relevant individuals.

B) DEFINITIONS

“Personal data” is information that relates to an identifiable person who can be directly or indirectly identified from that information, for example, a person’s name, identification number, location, online identifier. It can also include pseudonymised data.

“Special categories of personal data” is data which relates to an individual’s health, sex life, sexual orientation, race, ethnic origin, political opinion, religion, and trade union membership. It also includes genetic and biometric data (where used for ID purposes).

“Criminal offence data” is data which relates to an individual’s criminal convictions and offences. “Data processing” is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Our Happy Clients

The consultant was very good he explained everything to a very high standard and was very pleasant I recommend this company to anyone who is looking for life insurance.

A.H | ST10

Very good customer service had a lot of time to make me understand what i was taking out and listened. At end of call he made me feel like I done the right thing for me and my family.

L.P | L21

My Consultant Audriana was very helpful and made the whole taking out Life Cover not so much of a daunting morbid experience I thought it was going to be she was great.

T.B | NG7

Jack was my consultant and he was amazing. Listened to my circumstances and actually made it a joy to use this service with his humour and good manners throughout. He is an asset to your company and wasn’t a ‘pushy salesperson’ something that is a personal bugbear and would’ve put me off.

K.F | G67

This is the first time I’ve dealt with yourselves and I was not disappointed the service I received was first class and the gentleman who handled my call was very pleasant happy and most helpful in every way thank you for a great service and keep up the good work.

M.S | TS19

Thomas Price was lovely and so helpful! Made sorting out Life Insurance less daunting than I originally thought. He spoke to me like an actual human being and was so relatable rather than like in some call centers who read off a piece of paper and don't alter conversation. He was friendly and most of all deserves the recognition for going out of his way to help!!

R.S | LA14

Adrian was excellent spent so much time providing me with every bit of of information I needed or didn’t understand I have to say he deserves 10 out of 10 very professional and his mannerisms were excellent.

B.V | RM7

I have never had such a lovely customer service experience. She was lovely, kind, put me at ease and made me laugh. It was nice to have someone like that dealing with my policy. She is a credit to Enduralife.

G.W | BH25

The assistant was full of useful information and because of such I was fully informed to make my decisions.

D.B | CV11

Very impressed with the service, the person who dealt with me was fantastic. Very satisfied. Thanks

P.J | NP18